Position Title: Field Service Representative I

Job Summary:

The Field Service Representative I position is responsible for providing reverse pharmaceutical services to Pharma Logistics customers in their assigned territory.

Job Duties and Responsibilities (Essential Functions):

• Complete responsibility for servicing accounts in an assigned territory
• Coordinate and book travel to perform service events to meet and exceed customer expectations.
• Maintain Pharma Dispatch compliance
• Accurate recording of pharmaceutical inventory via laptop computer
• Package pharmaceutical products into shipping boxes
• Coordinate shipping arrangements with FedEx and UPS
• Meet or exceed assigned KPI/Metrics based on service quality, customer feedback, and overall productivity
• Ensure timely and appropriate communication with all key stakeholders and customers
• Develop and maintain strong business relationships with new and current customers to drive best-in-class customer satisfaction
• Manage and maintain expenses
• Up to 75% of daytime and overnight travel
• Ability to meet client needs through high level of travel
• Other ad hoc projects & reports

Beneficial Education, Skills, and Experience:

• Proven track record in providing superior service to multiple accounts in a multi-city territory
• Experience performing multiple service calls daily
• Knowledge of pharmaceuticals and controlled substances

Required Education, Skills, and Experience:

• High school or GED diploma or equivalent work experience
• Minimum 4 years of industry or equivalent experience
• Must be able to work remotely and in a self-motivating capacity
• High level of accuracy and attention to detail
• Proficiency with computers and MS Office

• Ability to prioritize multiple tasks with varying urgency
• Exceptional organization and time management skills
• Ability to work independently as well as in a team
• Self-starter and able to work in a fast-paced environment